Privacy Policies

Terms & Conditions

Effective Date: September 27, 2026

These Terms & Conditions govern the use of the Top Aid Healthcare, Inc. website and our SMS/text messaging program.

By using our website or voluntarily enrolling in our SMS/text messaging program, you agree to these Terms & Conditions.

1. About Top Aid Healthcare

Top Aid Healthcare, Inc. provides healthcare and home care services in Massachusetts.

Contact Information:

Top Aid Healthcare, Inc.
69 Park Ave.
Worcester, MA 01605
Phone: (508) 343-8555
Toll-Free: (866) 264-7145
Email: [email protected]

2. Website Information

Information provided on this website is intended for general informational purposes and is not a substitute for professional medical advice, diagnosis, or emergency medical treatment.

If you are experiencing a medical emergency, call 911 immediately.

3. SMS/Text Messaging Program

Top Aid Healthcare may use SMS/text messaging to communicate with patients, clients, caregivers, employees, applicants, and other individuals who voluntarily consent to receive text messages.

Depending on your relationship with Top Aid Healthcare, SMS messages may include:

• Appointment reminders;
• Visit and scheduling notifications;
• Care coordination information;
• Service updates;
• Office announcements;
• Billing and administrative notices;
• Employee schedules;
• Staffing notices;
• Training and compliance reminders; and
• Other communications relating to services provided by or your relationship with Top Aid Healthcare.

4. Consent to Receive Text Messages

You will receive SMS/text messages from Top Aid Healthcare only after providing affirmative consent where consent is required.

Consent may be provided through an electronic form, written form, online checkbox, intake documentation, employment documentation, or another approved opt-in process.

Your consent to receive SMS messages is voluntary.

Consent to receive SMS/text messages is not a condition of receiving healthcare or other services from Top Aid Healthcare.

By opting in, you authorize Top Aid Healthcare to send SMS/text messages to the mobile number you provide.

5. Message Frequency

Message frequency varies depending upon your relationship with Top Aid Healthcare, your scheduled services, and the communications you have requested.

6. Message and Data Rates

Message and data rates may apply.

Your wireless carrier’s standard messaging and data rates are your responsibility.

7. Opt-Out Instructions

You may stop receiving SMS/text messages at any time by replying:

STOP

After submitting STOP, you may receive a confirmation message stating that you have been unsubscribed.

You will not receive additional SMS messages from that messaging program unless you subsequently opt in again.

8. Help

For assistance, reply:

HELP

You may also contact Top Aid Healthcare at (508) 343-8555 or [email protected].

9. Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

Delivery of SMS messages is subject to effective transmission by your wireless carrier and network provider.

10. SMS Privacy

Top Aid Healthcare respects your privacy.

Mobile phone numbers, SMS opt-in information, and text messaging consent will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS opt-in information may be shared only with vendors and service providers necessary to operate our messaging program, including our messaging platform and telecommunications carriers, or when required by law.

Please review our Privacy Policy for additional information regarding how Top Aid Healthcare collects, uses, protects, and discloses information.

11. Healthcare Communications

SMS/text messaging may not always be appropriate for confidential or highly sensitive medical information.

When appropriate, Top Aid Healthcare may direct you to a secure healthcare communication platform for protected or sensitive information.

Do not use SMS/text messaging for emergencies.

If you believe you are experiencing a medical emergency, call 911 immediately.

12. Messaging Numbers

SMS messages from Top Aid Healthcare may originate from our registered business messaging telephone number or numbers, including:

(508) 343-8555

If Top Aid Healthcare establishes additional authorized messaging numbers, communications from those numbers will also be subject to these Terms & Conditions.

13. Changes to These Terms

Top Aid Healthcare may revise these Terms & Conditions from time to time.

Any revised Terms & Conditions will be posted on our website with an updated effective date.

Continued use of the website or continued participation in our SMS program following applicable notice constitutes acknowledgment of the revised Terms.

14. Contact Us

Questions concerning these Terms & Conditions or our SMS program may be directed to:

Top Aid Healthcare, Inc.
69 Park Ave.
Worcester, MA 01605
Phone: (508) 343-8555
Toll-Free: (866) 264-7145
Email: [email protected]